Service Level Agreement
Last updated: 12 August 2026
This SLA describes the availability commitment for the StreamCache Media edge delivery service on paid plans. Availability is measured monthly as the percentage of successful requests to healthy origins served by the edge.
Monthly availability commitment
| Plan | Commitment | Measurement |
|---|---|---|
| Pro | 99.9% | Successful edge responses / total valid requests, per calendar month |
| Enterprise | 99.99% | As above, with per-region reporting |
Service credits
| Monthly availability | Credit (% of monthly fee) |
|---|---|
| Below 99.9% and at least 99.0% | 10% |
| Below 99.0% and at least 95.0% | 25% |
| Below 95.0% | 50% |
Exclusions
The commitment excludes scheduled maintenance announced at least 48 hours in advance, issues caused by your origin or configuration, and events outside our reasonable control. Credits are requested within 30 days of the affected month by writing to support@streamcache-media.com, and are your sole remedy for missed targets.
This is a summary of the SLA and does not constitute legal advice or a complete contract.